Saturday, October 27, 2012

Sleep Number Bed Review (i10 Model)

(Update: In April 2013 I did a follow up review of the Sleep Number Bed. You can find it HERE).

Do you happen to remember a post I wrote awhile ago called, “How Lack of Sleep Affects Running”? (What?? You don’t memorize every post I’ve ever written?) In the post I talked about how I wasn’t getting quality sleep every night, why that might be the case, and what I (and we) can do about it.
Enter my next product review.
After seeing that post, the Sleep Number people contacted me and asked if I would be willing to review one of their beds and to make efforts to create a “Bedroom Haven” for better sleeping.
I’ll be honest. I’ve never tried a Sleep Number Bed and it wasn’t even on my radar. But, a free bed to try? Yes, I was in.
Let me tell you, this Sleep Number thing is quite a process. First, Ken and I spent several hours at a Sleep Number store in Boulder on a cold and rainy night. Jeff, the very helpful and patient sales guy, navigated us through what a sleep number means and let us jump around on the beds and make messes of everything.
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I got yelled at for putting my shoes on the bed
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I hope my chiropractor does not see this. Not supposed to sleep on your stomach.
The idea behind Sleep Number is that everyone is different and therefore mattresses need to be individualized to the specific person. The bed has dual side air chambers that help to distribute your weight properly, decreasing discomfort, back pain, etc. There are pumps underneath the bed that respond to a remote control. A 100 setting is the highest and most firm the bed can go. Zero is the least or softest. To find your number, they start you at 100 and take you down to zero. You go up from there until just the right amount of firmness or softness is achieved.
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I can’t figure this crap out
One of the coolest things was this 3-D technology they have in the store. You lay on the bed and can view on a computer how your weight is being distributed. As you moved towards a more ideal sleep number, the distribution becomes more even, taking pressure off of your back, hips, etc. For more info, watch this video HERE.
Ken and I like a pretty firm bed, so we were surprised by how low our numbers were. I was a 30 and he was a 40. After much laying around and diving from bed to bed, we settled on the a bed from the Innovation Series – the i10 model because it was the most comfortable, had a layer of memory foam in it and had a 15” pillow top that felt really plush, but not like marshmallows. We also picked the In Balance Queen Sheets and the Air Fit Adjustable Pillows in Goose Down.
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Next up was getting the bed delivered. The set up is quite a process because there are pumps and air chambers and different layers of stuff. First they set up the foundation, then they put in the individual air chambers on each side of the bed:
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Then they add a layer of comfort foam and a layer of memory foam (you can reverse them if you want):
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And, voila! The bed is ready to go and delivery guy is glad he is done with the crazy lady taking pictures.
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In addition to getting this kick ass bed, I was asked to create a “Bedroom Haven,” which just means adding some elements to your sleeping environment that make it more peaceful, restful and conducive to actually sleeping and not tossing and turning and sweating and crying because you can’t sleep and you have a race the next day. They even sent me an Illume saffron/lavender scented candle to “create a mellow mood in the bedroom.”
Here are my tips for creating a better sleep environment (i.e., Bedroom Haven):
  • I like to spray lavender aromatherapy on my pillow. I find the smell soothing and relaxing.
  • It's not too original, but I really enjoy Sleepy Time tea with honey before bed.
  • We’ve got warm, soothing colors on the walls.
  • I like a cool room and I also like white noise when I sleep. I always have a soft fan on when I go to bed.
  • The darker the room the better, so I use dark wooden blinds on the window and a darkening blind over the skylight.
IMAG0906 Go the the Sleep Number Bedroom Haven page to get more tips and to get a coupon for your own Illume Candle! The (honest) review: Admittedly, I have only slept on this bed for a few nights, so I can only give initial impressions. In my opinion the true test of a bed is only achieved after several months of sleeping on it. So, I will be back in about February to tell you more impressions. Until then: Pros:
  • I’ve got to say this is probably the most comfortable bed I’ve ever slept on. I’ve been having lots of lower back issues lately, and for some reason they are much worse at night. I find that the mattress/foam conforms to my body and supports it well, while not being too firm. My sleep quality has been very good and uninterrupted, which is different for me.
  • Ken’s impression was that while he woke a lot the first night (he usually does that these days), he said it was the first time he has gotten out of bed in the morning (in a long time) and not had his usual 46 year old aches and pains.
  • Ken and I are not heavy people, but for some reason we ruin our mattresses. No matter how high quality they are, we get visible sag/impression marks where we sleep. I am really excited that the Sleep Number bed will not sag or get too broken in (because the support comes from air, not coils, etc.).
  • The sheets rock! I’ve got to say, I don’t mind spending a bit extra for good sheets. These  have fancy temperature balancing fibers to remove excess heat and are incredibly soft to sleep on/in. I highly recommend them, although I will say I thought it was rather cheap that pillowcases were not included in the set.
Cons:
  • Price. While I did not have to pay for this bed (score for me!), if I did, I would not have one. They are pricey (about $999 to $4,999, but there is a sale going on now). But, when you take into account the technology behind the bed, as well as the quality and benefits, it just might be worth it.
  • This is a complex system of air chambers, pumps, etc. That means there stuff that can go wrong. It also means this would not be the easiest bed to move. There is a 20 year limited warranty on the bed, with the first two years having no extra cost for repairs/replacements.
  • I would not recommend the pillows that we got. While the idea behind them was pretty fancy (they have a valve that lets in or releases air, giving you the ideal firmness or softness), they are super dense and firm. I like my pillows fluffy and flexible, so this pillow did not work for me at  all.
Overall, I am really excited about this new bed. Like I said, you can’t truly judge a bed by only a few night’s sleep, so I’ll be back to give more impression in the upcoming months. But, for now sleeping on this bed is a total treat and I’ll probably be able to run a sub-3 hour marathon because of this bed (if only). If you want more info on the products, go online to Sleep Number or visit the Sleep Number Facebook page. Have you ever tried a Sleep Number bed or do you have one? What do you think? What type of mattress do you sleep on? Any tips for getting better sleep (i.e., stuff you do or don’t do before bed, how you have your room set up, etc.) SUAR Fine Print: I received these free Sleep Number products to review from Select Comfort/Sleep Number for this post to create my bedroom haven.












118 comments:

  1. Never tried a sleep number. We have a Tempurpedic and LOVE it!! I also do the lavender spray - works like a charm to fall asleep! Tip for better sleep - chase preschoolers around all day - I have no trouble falling dead asleep every night!! LOL!

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    1. I should add that one of my good friends (also a runner) has one and LOVES it!

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  2. So jealous right now! I'm interested in the long term review, my husband and I are in the market for a new mattress. You'll have to let us know how "boom-boom" is, I've heard there is a lump in the middle where the two chambers meet.

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    1. Have not experienced that lump at all, but will let you know!

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    2. not good for boom boom lump in middle is very uncomfortable as is seem in middle between sides

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    3. Just rase it to 100 b4 u boom boom son

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  3. I have the sleep number bed, got it going on two years ago and have never had one problem with it. It was very pricy but we did the 12 months free financing so we paid it off in a year. We also went with all the mechanical's that can raise and lower the head and feet etc which made it even more pricy but I would not change it for the world! They did not have those pillows when we got ours so thanks, I think I will try those out too! Oh and to answer the boom boom question, you have to pick a side LOL mine is too soft for that so we usually use my husbands and the crack down the middle ( literally the bed is two xl twins in my case) put a pillow there and you are good to go!

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  4. Have they fixed the black mold problem that led to a class action suit against them a few years back?

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    1. No clue. I'm sure you can find that online if you tried.

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    2. The black mold problem was proven to be in beds where the sheets were not changed on a short term regular basis.

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    3. They have fixed all mold issues. But can u say that for a tempurpedic or a innerspring matress seeing that we only sweet 1 1/2 liters of water a night per individual

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    4. Haha, this is absolutely one of the silliest statements I've ever heard: "The black mold problem was proven to be in beds where the sheets were not changed on a short term regular basis."

      How does one go about 'proving' that sheets were not changed regularly? ...Regardless, even if you were to strip your bed sheets immediately upon awakening every morning, moisture is being transfered to your mattress throughout the night. With most mattresses there is sufficient depth for the moisture to disperse. With the sleep number bed, you have a very thin padding placed on top of a plastic air chamber creating the perfect breeding ground for mold.

      I have an older model sleep number bed and just discovered that the mattress had been breeding mold for a number of years without my knowledge until I recently unzipped it and, to my dismay found disgusting black mold. I was not aware of the dangers of this black mold and attempted cleaning it myself, only to have come down with the worst sickness I have had in my life including fever, chills, nausea, diarrhea, body aches, migraines, chronic cough, shortness of breath, and extreme fatigue. I have since learned there was a class action lawsuit about this very issue back in 2008, however it has since been closed. It is appalling to me that the company never even attempted to contact it's customers regarding this health hazard!!!

      I have attempted to reach the company about the issue and am now waiting for a response. Judging by the number of complaints I've found, I'm not expecting customer service to shine. ...That class action suit may very well have to be reopened!

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  5. Been thinking about getting a quality bed. I'm torn between Sleep Number, and Tempurpedic. The main thing right now is that we're pretty unsettled, and expect we'll move three or four times in the next few years until we buy a house.

    But I need to start really tracking my sleep. Have you seen that fitbit pedometer that tracks your sleep cycles, as well as your steps and stuff? Is $100 too much for a pedometer?

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    1. I looked into various apps that claim to track your sleep cycles and I am dubious about all of them. Sleeping is a function of your brain, and without some kind of electrode wired to your skull, there is no real way of understanding what is going on in your brain as you are asleep. Or attempting to sleep. The claim seems to be that brain activity can be determined from physical motion, and I just don't buy it.

      And yes. I'm wearing a pedometer for a work fitness thing, and the number it comes up with has nothing whatever to do with the number of steps I've taken.

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    2. Tempurpedic is realy heavy and my sleep number bed i can break down into boxes and i wont need a uhaul

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  6. My inlaws have sleep number beds and whenever we go over there to visit we get the best sleep. Many an early morning run has not happened thanks to those beds.

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  7. I have had a Sleep Number bed for three years and it is by far the best bed I've ever had. It was WELL worth the $2000 I spent on it, and I think that it is reasonable to spend that kind of money on something you use every single day for 6 or more hours a day. If you think of it that way, the cost breaks down fairly reasonably. I actually purchased the base model for my guest bedrooms so my guests can create a custom, comfy bed when they visit. I find your comment about how this wouldn't be the easiest bed to move to be interesting because I think this is the easiest bed to move. You can deflate it, roll it up, and stick it in the back of your Honda Civic; when I moved, I LOVED not having to worry about angling a traditional box spring and mattress up and down stairs and around corners. I hope that you continue to enjoy your bed!! :) :)

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    1. I was referring to the foundation part that we have, not so much the top layer. Thanks for your input and glad yours has worked for you!

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  8. My parents have had a sleep number for over 15 years and love it. They bought me one too when I was in high school and I slept on it for about 10 years before I moved out of their house. I always slept better at home but I also think it was the bed. It just is a great bed and although it is expensive I think it is worth it. If I can convince my husband our next bed may be a sleep number.

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  9. So cool to get a bed to try out! Glad your enjoying it. We have a pillow top mattress and it was great for awhile but we get a large depression in the center of the mattress. And because of the pillow top you can't flip it occasionally like a regular mattress. Keep us posted how it works out.

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    1. That's exactly the issue we have with our pillow top!

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  10. That bed sure looks complicated. As you say, stuff that can go wrong, and that really resonates for me.
    We've got a Tempurpedic and are really happy with it. Plus high thread count sheets.

    I'm not the best person for giving advice about sleeping, since I don't normally sleep well. But not having a full tummy, and being tired but not too tired when going to bed are big for me. Plus, if I'm not going to sleep, I get up and read a bit, then try again.

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  11. I would love to have one but I can't get past the cost. So I'll stick with my Simmons Beautyrest and two inch memory foam topper. As for pillows, I think Eddie Bauer has the best goose down ones. I have like six of them on my bed. My guest rooms have them and feather beds too. Thanks for the review!

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  12. We've had our SleepNumber for 10 years now. The model we have is not listed on the website, at least not by the number I remember. We got a king sized bed with a pillow top. We paid $3500, 1 year same as cash.

    We've moved 5 times since we bought it. For shorter moves we kept most of the parts intact and put them in mattress boxes. For longer moves we broke everything down; we have the modular base, so that can be a little time consuming putting all the pieces together. We've had to get only 1 part replaced: one of the connectors to connect a hose to the air bladder broke in a move, but the Sleep Number folks sent it out free of charge (& that was about a year ago).

    I think it's time for a new foam top though. After having 2 more kids since we bought our bed, my hips ache a lot (even during the day, not just sleeping), and I think it'd be even more comforatble to be able to adjust the upper and lower parts of my side of the bed too! (My husband's sleep number is about the same as mine, but since he's a foot taller and about 150lbs heavier, his side of the bed really sags when he gets up. If I lie sideways across the bed then, with my hips/legs on his side, it's much more comfortable.)

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  13. When I went to PDX for a trip, the hotel had a sleep number bed. I don't think it worked because it felt the same on pretty much each number I had it at.

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  14. We bought a new king size bed two years ago and we ALREADY need a new one because it just did not hold up well and it's caving already in some spots. A sleep number is on the list to look at.

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  15. We have a Tempur-Pedic Queen in our guest room and our guests always rave about it. In our own bedroom, we have slept on a flotation bed for more than 20 years. They have come a long way since the 1960s and 1970s when cheap waterbeds were popular. Our bed looks and feels like a real bed, only better. If you spend the money for a really good one, you will agree that it is the best bed you can possibly buy. As for pillows, you can't beat goose down feathers!

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  16. I will admit that I hated our sleep number bed. Mostly it was due to three hyper dogs that would run, jump on the bed and the mattress would go flying. I was always having to put it back on the box spring. Even sleeping on it, I was not a fan. I like a very firm bed (my number was usually in the 80's or 90's) and I just never felt like I could get used to this bed. My husband liked it and his back felt better.

    We are now back to a standard coil mattress and I love it!

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  17. We currently sleep on a 16-year old mattress. It has the valley in the middle that we each cling to the side of. We keep talking about getting a new one but have yet to turn those words into action.

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  18. we have a tempurpedic and i love it. i also recommend a king bed so everyone has enough space. i think a mattress is a good place to spend a little extra money and get quality...you spend so much time in bed and it can affect your overall health and well being. a good nights sleep is worth the $$$.

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  19. Nice review. I've never tried a sleep number bed. Seems like interesting technology. Looking forward to your long term review in a few months.

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  20. We have a Sleep Number bed and absolutely love it. It is so comfortable. Plus I like not having to flip the mattress.

    In response to your CON #1, the Sleep Number bed actually is VERY easy to move. It folds up like an aerobed. Much easier than trying to get a king sized boxspring down a flight of stairs!!

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  21. We had a sleep number bed, paid 2500 for a queen, and it lasted 2 years before we HATED it. On my husbands side, the foundation failed and was sagging horribly. The mattress began to lose air at night and we would wake up deflated. The customer service was horrible and we eventually threw the bed away (the mattress store wouldn't refurbish it to donate) and bought a new mattess. It was truly the wort mattress I have ever purchased. The first few months I would have raved about it...we loved it in the beginning

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    1. So the warranty didn't kick in at all?

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    2. No the red tape for the warranty was ridiculous! We had it a little over 2 years when we tried to get the warranty to fix it. It was a joke! I was so disappointed because we paid so much for it

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    3. Wow...not my experience at all!! They fixed mine. They were great. Iv'e never had a problem that was not handled well by them. I've always been so impressed by their service.

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    4. I am having the same problem I have had the bed for 5 years and both sides are riped on the bottom and coming apart so mad. The comapny wants me to pay 400.00 to replace the cover I had to call the BBB this should not happen to a bed within 5 yr for the price that was paid for a king 2000.00 Smh

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  22. We have had ours for almost 6 years. I LOVE it. My husband...likes it. He wants more "pillow top" and that part does get squished after a few years. My only cons: It's loud as heck when you want to adjust it (which happens a lot when you're pregnant - and I was when we bought it), waking up the other small children in the house and contributing to much less restful sleep. ;) Also, you have to re-adjust periodically. It's air, so it leaks a bit and you need to go back to zero and re-inflate every so often (I would recommend doing that if you notice a problem after the first few months). Other than that, I thought it was worth the money. Oh, and we bought ours thru QVC at an employee discount.

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    1. The QVc ones dont use vulconized rubber in the air chambers so thats why they leak. Also they dont use the silent pump that comes with the store models that have wireless controls

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  23. I want a sleep number bed of my own. It looks like I'll have a deep and zero back ache when I sleep on it. I hope it's affordable. Fingers crossed.
    Eagan Fitness Center

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  24. I am SO jealous! I have always wanted to try a sleep number bed but can't afford one. My hubby and I are 33 and 34 and constantly have sore backs. I wonder if this would also help withy my fussy sciatica that acts up due to a crappy mattress?? Enjoy!!!

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    1. The Hilton Garden Inn's have Sleep Number beds!! Like home away from home!!! Spend a night & try it out!! They don't have the wireless remote for obvious reasons LOL But LOVE staying there because it is CLEAN & they have MY BED!!

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    2. FYI: Radisson's have Sleep Number Beds not Hilton Garden Inn's. Hilton Gardens have another type of bed, with a dial attached.

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  25. We've had our Sleep Number bed since 2006. I've got arthritis in my neck, hips, lower back, and knees, and I tried all kinds of beds before getting this one. This is the only one that works for me (and for my husband, for that matter). My husband can sleep on a concrete slab, so his number is 85-90. Mine is 35. We would never have been able to find a bed that would suit us both.

    I absolutely love our bed. I would never go back to a traditional bed. Ever.

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  26. But how are you liking "Gold"? Quick, intense read but a major, unanswered question after finishing it.

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  27. I've tried a Sleep Number bed in a hotel once- dreamy! I want to compliment you on your beautiful print above your bed!! How romantic!! ;)

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  28. I checked out the beds at the store but my husband had concern about a bed with so many parts and having to be plugged in. The price was also a factor but we got a 500 mattress and now 2 years later we need a new one....you get what you pay for i guess.

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  29. I love our Sleep Number bed. We have moved it a couple of times with no problem. I think they last longer without sagging, so it makes the money spent worthwhile!

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  30. We have a Queen sleep number bed. I personally hate it. I like sleeping in the middle of the bed, and that's not very comfortable with these. My husband is okay with it. Make sure you put a surge protector on it and hope you don't lose power for a few days or you won't have a firm bed anymore...that's the problem with paying a lot of money for a glorified air mattress. Hope it works out for you!

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  31. Hi,im here to drop a quick testimonial.I just wanna say thank for sharing this article.

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  32. We threw out our sleep number due to the breakdown of the foam mat leaving us sleeping in trenches. Our current pillow top does the same "depressing" thing (pun intended)

    I wonder if a Tempurpedic also ends up with the deep depressions?

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    1. Yes, the Tempurpedic does. We have had one for four years and HATE it, when we got it we loved it, now we get up every morning complaining of the back pain we have. There are also dips in the mattress that you can see all the time. NOT Worth the money I paid for it.

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  33. Greatest bed I have ever invested in. I had a bad work accident about 2 years ago, and was unable to sleep in my own bed due to the sag of the mattress. I slept on our couch for 6 months prior to discovering Sleep number. My issue was my having "good days" and "bad days" when it came to my back pain. With the sleep number, I am able to adjust the setting to whatever number makes me feel most comfortable. I also heat up like a furnace when I sleep, so the extra money spent on the cooling technology insert, and sheets has made sleeping that much more of a pleasure. It is definitely not a cheap investment, but one I would recommend for those who have back, neck, spine, joint, hip, knee problems, or just sleeping problems in general.

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  35. We have the Tempedic quite simple and like it. No pumps, chambers etc. I guess moving it would be a little more complicated. Nice review.

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    1. The tempurpedic is known to get quite hot. Do you think so?

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  36. We have been sleeping on a "Sleep Number" bed since they were called "Select Comfort". We have had ours for thirteen years and we still love it. When we have to go somewhere and have to sleep on a standard bed we are uncomfortable and we wake up achy. Whatever you call it -- Sleep Number or Select comfort -- the cost is worth it. Ours was $1,700 and I will do it again if this one gives out.

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  38. My hubby and I spent ALOT of money for the king adjustable sleep number. We purchased it in 2007 and we are so disappointed in it. We have the attached controllers and the LED's are going bad on both sides already so the number setting is unreadable. When I googled trying to get a replacement I found lots of info on how these were faulty at best! and for only 300$ for each side, you could get some new remotes but the attached ones were now junk. We have only kept these on our nightstands and are disappointed with this fact.
    The second thing is the "tubes" are very palpable. We ended up putting our own memory foam on them and they are better but I do have some sag spots as well. We are not extremely overweight. I am 5'6, 150 and my hubby is 6'0 and 180. For our 5000$ investment I would have thought it would have lasted longer. I have another king bed in my home-a $2800 restonic that I've had since 2003 and that bed is the most comfy and still holding up well. I only tried the adjustable since I have bad reflux.
    Sigh* never again a sleep number.


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    1. I just purchased a sleep number bed. P5 I am very depressed that we spent so much money and the king bed looks like two very heavy people had slept on it for 40 years. I can't make the bed look nice. Also the hump in the middle of the bed kills me. I also like to sleep in the middle of the bed so my puppy can sleep on my side of the bed. I am thinking of returning the bed. Has anyone tried to return one? Is it hard?

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    2. I have opnly had my bed for 5 years and the sides are riped and coming apart on the bottom it looks like I was pulling cotton on both sides of the bed. I called the company and they said the warranty ionly covers 60% of the price so I would have to pay 400.00 to repalce the bed cover also the remotes numbers are not working on mine aswell...smh I have contact the BBB yall should do the same thing for the price of the beds they should not have these problems for atleast 10 years.

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  39. We looked into buying one and due to the ongoing mold problems did not buy one. We bought a king coil latex mattress and 15 years and2 moves its still in pretty good shape.

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  40. I have my second Sleep Number and LOVE it. I did have a problem with the pump & they replaced it. They were awesome to work with. I had an older teenage girl who should have known better do a running leap & swan dive onto the bed & she burst the chamber...not good!! That was unbelievably inexpensive to replace! I was thrilled. I like that for sitting up I can put more pressure in then let pressure out for sleep. Sometimes like after surgery I like it firmer. My grand-kids love it. They know we don't "jump" on gramma's bed.
    When I was married my ex was the kind that could sleep on the floor & be thrilled....I am sooo not that way. I'm more the need-to-sleep-on-a-cloud type. Arthritis now & again. Ribs that were broken & still can ache with approaching storms.
    I love it.
    Light-weight for me to move around if I need to. True there are "parts"....but that is another "beauty of it" unlike other "nice beds"...these CAN have only the affected part replaced if needed, but I have not found that to be a problem. My first one went with the ex...I wanted a queen size...not huge empty king. Dual chamber...just love it. REALLY LOVE it.

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  41. Sales person in Montgomery, Al did not do 1/10th of what is described above. We bought a bed costing +/-$3200. I took the delivery day off work (at my cost) waited all day and after %PM was told they never even loaded our bed on the truck! You can bet your ass I am not sleeping on one now! Terrible service and sales staff!

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  42. I didn't know that the lack of sleep can affect it. I expected that it could be different but there are a lot of people that they don't sleep well before a race.

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  43. I am looking at buying a split king I 10 bed with a Prodigy Split King adjustable bed base. My wife suffers from acid reflux, has arthritus, pace maker, and has very difficult sleep. I have two crushed vertibraes that bother me so can not use a pillow if I wish to get out of bed the next day. I am looking at $8450+ for the mattresses and adjustable base, and appreciate the comments and reviews I have read today. Our bedroom has the main entertainment tv and sound system in the house high up on the wall. I was worried that if I get the perfect bed in my home, I will never get to sleep on vacation or elsewhere again. I was in the Navy for 24 years, and look forward to our new bed soon. I will find a 90 day trial for everything, then pay for it all. I suffered from PTSD and have sleep issues also, so this should help. Hopefully my wife and I can slow down our sleeping pill use with the new bed.

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  44. The 30-day trial only applies to the mattress, not to the frame, which is about $3500. We are looking at something similar, just don't remember the model offhand. If you find a completely free trial, please post where!

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  45. Memory Foam Matresses - We sell factory direct memory foam mattress toppers and cheap memory foam mattresses

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  46. I have a sleep number bed. First I went to the sleep number store and tried all the beds and found my number. Then went though the pillows and found this. I had order the I8 and pillow was Cool fit foam pillow. However when the bed arrived it was the P5 bed and my pillow was the classic foam pillow. So the first night was all bad. Felt like I paid for a 3000.00 dollar air mattress. I went back into the store and was told to call customer service. I did this and now waiting for the I8 to show up. All I know is so far I feel like I should go back to my California King. I'm not impressed.

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  47. COMPLETELY DISAPPOINTING!

    I'm in the military and I received orders overseas. When I went into a sleep number store I specifically indicated I was moving overseas in a few months. I was sold on buying a bed. Upon delivery of the bed today I called customer service and they informed me that the warranty would be VOIDED if removed from the U.S.

    What a shame! I bought the bed under this pretext and I basically lied to and given wrong information.

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    1. Technically, all military bases and embassies are considered American soil.

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    2. that doesn't mean crap!

      Delete
  48. There are Alternatives.

    Last year my husband and I were looking at an air bed and visited a Sleep Number Store at our Local Mall, here in San Jose. We really liked what an air bed would do, to give my body the support it needs and my husband the different support he needs. The price however was a major stumbling block. My husband got on the internet and found out that there are other alternatives to the Sleep Number bed. We looked at 3 other companies but decided on a bed from Air Beds Unlimited because of all of their information on their site and we could save a lot of money. They took the time to explain all of their components. We decided on their King Series 8 Emerald(no foam in between the air chambers). We had a minor issue with our pump calibration but they walked us through rebooting the pump, which fixed the issue. We assembled the bed ourselves without any issues. So far we have been very happy with our purchase.

    ReplyDelete
    Replies
    1. Thanks for the advice to shop around. I need a bed that won't sag in trhe middle, I am small, that doesn't matter. I figured there has to be a better price.

      Delete
  49. Have had a Queen Pillow top Sleep Number for about 6 years. The first few months were great. Began to notice the gap between the two air chambers. Called Customer Service and was told since it was less than a year since purchase additional foam to put between the air chambers would be sent. That worked for a few months.
    The problem has worsened considerably to the point where I occasionally have hip pain. Have never had hip problems and never have a problem when sleeping on hotel mattresses.
    All said I wouldn't spend, or recommend spending, the money on a Sleep Number considering the problems.
    Maybe a single chamber would be worth it.

    ReplyDelete
  50. Sleep number beds do not last and customer service terrible and their warranty is a joke. I had a top of the line model, the compressor died at 14 months and i had to pay full price over 400 to replace it. Then at about 3 years rhe inside baffle ripped and the bed would crown up when filled with air. I never mistreated the bed but customer service.told me it was my fault. I will never buy a bed from them again. Horrible company.

    ReplyDelete
  51. Base model, Queen size, just mattress is $599! We put our own latex inside plus adult-sized under pads to keep plastic bladder mold free. I put 2-3 terry cloth towels on top of the pads to catch the sweat. I change them when I change the sheets weekly. A hassle? You bet but it beats black mold. It is well worth the hassle as this is the most comfortable bed you will ever own. Easy to repair, no matter how old it is, all these components are sold separately online, you just have to Google them!

    ReplyDelete
  52. I have heard nothing but stellar reviews for years. I purchased an Eastern King Premier model several months ago confident it would improve my sleeping experience. I found my best settings and have used the mattress since. It wasn't until recently while on a trip, sleeping in a strange motel bed, that I realized how uncomfortable this bed really is compared to a decent quality conventional mattress. There is a reason the beds are not used commercially. I honestly could not recommend this mattress technology. To make matters worse Sleep Number appears to have no return policy, only warranty coverage, so plan on being stuck with a very expensive, uncomfortable mattress as long as you can stand it. I am sorry I bought mine.

    ReplyDelete
  53. Memory Foam Mattress Topper - Mattress Topper Memory Foam - Sculpture Quilted luxurious soft knit fabric – Blu Cool Memory Foam™ fillings on a firm Spring Unit – Vents on a stitched border - No Turn Mattress.

    ReplyDelete
  54. I have two ruptured and two herniated discs, L1-L4 in my lower back. Chiropractors will not treat me! after seeing my xrays. now getting older and having arthritis as a permanent resident I have some bad nights but not many. I have slept on one of these beds for over 20 years and I'm pretty sure I couldn't walk if I hadn't. I do P/T daily to keep things moving and really don't sleep well when away from home. The biggest Con is the price, but it seems any premium bed is above a grand$$$ anymore. You will not have to replace this mattress unless you go jumping on it with a screwdriver in your pocket.

    ReplyDelete
  55. My husband and I have tried several beds over the years. I was really hoping that this would be the best but it isn't. We both wake up almost everyday with back pain. We've tried different numbers, taking the bed apart and putting it back together, with and without a mattress pad but nothing makes it better. Of course we are dealing with the pain because money is tight and we cannot afford to get rid of it for something new. The best bed we ever had was our heated water bed. So sorry we ever got rid of it.

    ReplyDelete
  56. I have severe arthritis, and about 2 years ago was on a foam bed, and was fine. But when the doctors got the idea that arthritis meds destroys kidneys, I lost my pain meds, and now the pain is so severe, that I can only lie down about 20 minutes and become very lame. I am Working with a sleep and pain specialist, and so far no help. but the sleep number looks like a fit to me. The adjustable bed height, for partial sitting up, for acid reflux, and the air adjustment for the back and hip pain sounds great to me. Does anyone see a problem with my idea?

    ReplyDelete
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  58. I've had a king sleep number bed for 3 years. I have fibromyalgia, which is somewhat under control, and this is THE ONLY bed that I can always sleep on. Sometimes I have to have it soft, sometimes hard, and sometimes medium, depending on what is going on with my annoying body. I do not wake up stiff and sore. I am nearly 55 so that is saying something. I had so much trouble sleeping comfortably before we bought this bed, and now, if I wake often at night it is due to menopause or fibromyalgia, not the bed! And at least I am comfortable while I try to go back to sleep!

    I am bummed because the pima cotton sheets we purchased with the bed, which were expensive, have ripped. I love the elastic band corners of the sheets and they fit the thinner mattress better than other sheets, but I won't buy them again because of this and because the reviews of more recent purchases show the sheets are worse than they used to be. Guess I'll be sheet hunting now...but at least the bed was worth every hard-earned penny!

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  60. Stay away from sleep number. Read other complaints on the net. They are all true. It ended up costing my wife and I $400 for set up and return. Then when the finally came and got the bed. They want to keep your money for another 10 days... process and handling they say... stay away you will be better off..

    ReplyDelete
  61. Sleep number beds are junk. Go buy a ten dollar air mattress and save your self the time & money dealing with them. I swear it's like sleeping on a coleman camping mattress. The 30 day sleep trial will cost you $600. The mattress pad isn't returnable and must be purchased or you have zero chance to return, and delivery and pick up will run you another $400.

    ReplyDelete
  62. I have tried every make of bed and decided this is the most comfortable. However it has one MAJOR flaw. It is effected by barometric pressure. So that sleep number you went to all the trouble to "dial in" is rather useless when an overnite storm comes in. Go to sleep at a 55 and wake to a 70. Or when the weather turns nicer from a 2 day rainy spell, go to sleep at 55 wake at 35. It really screws up your back, especially if you have back issues to begin with. I contacted Sleep Number and they are aware of this problem and said they need to design a check valve to keep the pressure the same all night.
    Hope they do something soon, I'm wearing out the remote control.

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